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Delivery

Here you can find information about delivery. If you cannot find the answer to your query in the delivery information above, please Contact Us. We will be happy to assist you with any question regarding your delivery.

Where do we deliver?

We deliver to all of the UK and the Republic of Ireland.  We can also deliver to the Channel Islands.

What is the estimated time of delivery?

Once you have purchased your item, you will be provided with an estimated time of delivery. It is estimated that your goods will be received between 2 – 4 working days. Should there be a delay with your order, we will send an email to inform you.

Shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. Please note that working days exclude Saturdays, Sundays and Bank Holidays.

Incorrect billing information and/or shipping to an alternate address may cause shipping delays and additional shipping and handling charges, as information must be verified.

For any shipments returned to us due to a bad address, refusal upon delivery, or cancellation, there will be an additional shipping and handling charge of 25% of your order total. Shipping and handling charges are non refundable.

Signature on delivery for security reasons, all parcels must be signed for on receipt. If you know you will not be at home during normal office hours, it is a good idea to provide an alternative delivery address where someone will be available to sign for your parcel. As all our parcels require a signature upon delivery; we are unable to deliver to PO Box addresses.

What is the standard delivery flat-fee?

Delivery is free for postage and packaging for shipments to the UK Mainland, Ireland and the Channel Islands

Express delivery

Order before 1pm, and receive your order the next working day. This option is available for all UK Mainland addresses, excluding the Scottish Highlands and other parts of Scotland.

Multiple Deliveries

Orders to one address may be delivered in one or more deliveries. Any delivery timescales are indicative only.

Backorders

Occasionally backorders occur when requests for a particular item exceed available inventory.

If a backorder occurs on your ordered product, we will contact you via email with the estimated arrival date of your product and you will be given the option to: (1)select a new item, (2) request to be placed on a priority waitlist to receive the product once it becomes available for shipment (please note we will complete the charge to the payment method used with your original order), or (3) cancel the original order.

We will promptly ship item(s) once they become available with the original Shipping & Handling method selected. Please note, for international orders containing multiple products, we do not ship partial orders, therefore your order will be shipped when all products ordered are available.

For more information, please contact the Customer Service Team

How to track your order?

Once your items have been shipped from our warehouse, we will send you an email along with a link where you will be able to track the progress of your parcels delivery. If your parcel does not arrive within 5 working days of receiving this email, please contact the Customer Service Team

Changes to and cancellation of orders

Requests for changes to or cancellation of orders will be accepted up to 4 business hours following your order. Our business hours are Monday through Friday, 8:00am-5:00pm (GMT). Please contact the Customer Service Team and retain your automated email response as proof of email.

Cancellation requests received outside of 4 business hours following your order will be treated as a Return and will be subject to a 25% restocking fee.

Refused and undeliverable packages will also be treated as a Return and will be subject to a 25% restocking fee.