Technical FAQs

kol cosmetics faq

Please refer to the following frequently asked questions for any queries that you might have. If you still want to know more, please Contact Us

At KOL Cosmetics, we’re committed to being ahead of the game. Our teams make use of the newest technologies to improve your experience. Modern, up-to-date browsers allow you to take full advantage of this as well as providing improved security and performance. 

Using a deprecated browser will result in a sub-optimal experience where some features may not work as intended.

You can download the latest version of your preferred browser using the links below.
Google Chrome, FireFoxMicrosoft EdgeSafari , Opera

Disclaimer: Our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. KOL Social has no control over these sites and are not responsible for their content or availability.

– Make sure you are using the same email address and password you registered with.
– If you can’t remember your password, click on the forgotten password link on the sign in page. You’ll be prompted to enter your email address and we’ll send you an email with a link that will allow you to create a new password for your account.
– If you enter your email address and/or password incorrectly three times, your account will be locked for 30 minutes.

If your issue isn’t password-related, here are a few things you may want to check:
– Make sure that the Block all cookie’s; function is disabled in your browser’s settings
– Check that Javascript is enabled in your browser’s settings.
– Make sure that you don’t have any content blockers installed.
– Make sure that your device clock is accurate. For security reasons, if your device clock is fast, you won’t be able to access your account. You can resolve this problem easily by setting the time on your device to default.

If, after this, you still can’t sign in, contact our Customer Care Team  and give them as much detail as you can about the issue, including screenshots of any error message you receive and what you’ve done so far to try to resolve the issue at hand.

Select the forgot my password option on the login page and follow the steps to reset your password.

Sign into your account to change any details.

Please try refreshing the page on your device, if this does not work, please contact
[email protected].

Please email [email protected] for any technical support regarding out website.

Unfortunately, the currency on the website cannot be changed. It’s set to GBP (£) by default.

Sign into your account to manage your Account.

KOL cosmetics can be purchases via our website.

Sign into your account to manage your notifications from us. If you have any further issues, email us
at [email protected].

You can sign up to receive the KOL Social newsletter via our website.

When entering your delivery address, please ensure all credentials are correct and all fields have been filled out. If you are still having issues, email us at [email protected].

Please try to refresh the browser.

Anyone can shop with us. Creating an account would make it easier for you to shop with us next time as well as managing your delivery.

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